Cancellations of compliant and error-free orders are not permitted. Exchanges and refunds are not allowed. In the event that you believe that an error occurred when placing an order, we invite you to notify us without delay, but at the latest within 48 hours of its discovery by sending us a message to the following email: lunaterrainfo@gmail.com and indicating in sufficient detail the error that has been committed. We guarantee your satisfaction. If you are not satisfied with the item you have received, we will refund you 100%. Simply return the article if you are not satisfied. Nevertheless, your disappointment must be justified. This is why we kindly ask you to contact us (lunaterrainfo@gmail.com) to give us the reasons for your return request before you return the package.