Please read carefully the following Terms and Conditions, they bind you with the Merchant, owner of the Site. In addition, you accept the same mode of electronic communication with the Merchant for all of your exchanges and that they meet all the requirements of a written communication.

​

We reserve the right to refuse to serve you, cancel an order, close your account, delete or modify the content of the Site or cancel an order whether or not you have complied with these Terms and Conditions. If you have problems with an order, contact us as soon as possible at the following address, by email : info@luna-terra.com

​

Confidentiality of personal information

​

Please Read our privacy policy for information on how we collect, share and manage your personal information. The products and services offered are intended to be sold to adults. If you have not reached the age of majority at your place of residence, which is 18 in Quebec, you can only place an order online with the participation of your parents or guardians.

​

Accuracy of information

​

We do everything in our power to ensure that all information posted on our Site is error-free, but we can not guarantee this fact. We may refuse or cancel an order containing an item with a wrong description or price. Unless otherwise indicated, prices are in Canadian currency. The products offered on our Site as well as the dates of offers, prices and availability, characteristics and technical specifications of these products are subject to revision and change without notice. It is possible that a product ordered online is no longer available in our inventory or can not be delivered due to a situation beyond our control. We will then cancel the order and refund the sums paid in return, if this is the case. Your sole remedy for non-compliance of a product description is to return it in its original packaging for reimbursement, in accordance with the refund provisions that apply below.

​

Regular Prices

​

Unless otherwise indicated, list prices (suggested prices) for products appearing on the Site represent the retail price suggested by the manufacturer or supplier or estimated in accordance with industry business practices. When the sale of an item is offered by one of our merchants, the List Price or Suggested Price may be provided by the merchant for informational purposes only.

​

Registration and password

​

You will need to complete a registration form to access certain parts and features of the Merchant Site. You agree to provide us with up-to-date and accurate information and to keep this information current at all times. You agree to protect the confidentiality of your username and password and access to your computer so that no other person uses it. You are responsible for all transactions made in your account using this information. You must notify us immediately of any unauthorized use of your username and password and any security breaches of which you are aware, within forty-eight (48) hours after becoming aware of such use. situation.

​

Applicable Laws

​

These terms and conditions are governed by the laws of the province or state of Quebec or Canada that apply to it. In addition, any legal action against the Merchant must be brought before the judicial district in which the city of Granby is located.

​

Order errors

​

In the event that you believe that an error occurred when placing an order, we invite you to notify us without delay, but at the latest within 48 hours of its discovery by sending us a message to the following address: info@luna-terra.com and indicating in sufficient detail the error that has been committed.

 

Shipping and returns

 

Delivery is free for orders whose subtotal is over $ 100.00, excluding GST and QST / PST as well as online coupons and price guarantees. Orders whose subtotal is less than $ 100.00 will be charged a $ 9 delivery fee anywhere in Canada except Quebec where the rate is $ 5. In the International, the delivery price depends on the weight of the item. Unless you have chosen a specific carrier and a delivery time in the transaction for which additional charges may apply, the delivery method and carrier name will be determined by the Merchant and our usual delivery times. in your territory are: 3 days. We undertake to deliver your purchases within a reasonable time subject to the availability of carriers used by the shipper, who are solely responsible for the delivery of the products or services purchased. The risk of loss and the right of ownership of the good or service purchased are transferred to you at the moment when it is handed over to the carrier or if the goods cross an international border, this risk is transferred to you after the customs clearance.

​

Cancellation, exchange, or refund policy

 

Cancellations of compliant and error-free orders are not permitted. Exchanges are not allowed. In the event that you believe that an error occurred when placing an order, we invite you to notify us without delay, but at the latest within 48 hours of its discovery by sending us a message to the following address: info@luna-terra.com and indicating in sufficient detail the error that has been committed. We guarantee your satisfaction. If you are not satisfied with the item you have received, we will refund you 100%. Simply return the article if you are not satisfied. Nevertheless, your disappointment must be justified. This is why we kindly ask you to contact us (info@luna-terra.com) to give us the reasons for your return request before you return the package.

 

Copyright

 

The copyrights and trademarks contained in the information published on the Site are protected by intellectual property laws and are made available on the Site by the granting of a specific license in this regard. In accordance with the intellectual property laws in force, it is prohibited to use, post or display any trademark, copyright or other protected work accessible on the Site for any reason other than to proceed the sale of these products and services without the right to sub-license to third parties. The owners of trademarks appearing on the Site retain all rights not expressly granted in these Terms and Conditions.